Refund and Cancellation Policy

For all appointments (whether made online or through a clinic), we require at least 48 hours' notice for cancellation or change in appointment date/time.

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If you cancel or change your appointment with less than 48 hours' notice or you do not attend your appointment, we reserve the right to charge a 'Cancellation Fee' or 'No Show Fee' meaning, at our discretion, we will:

 

Retain your deposit (should you have a prepaid deposit on file),

Retain one prepaid treatment (should you have any prepaid treatments on file)

OR

Charge you 50% of the RRP of your treatment.

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We do not refund for change of mind.

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We may refund where required in accordance with the Australian Consumer Law.

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We may also use our discretion and provide a refund if we believe the treatments purchased by you, cannot be provided to you (eg, your skin type might be deemed as unsuitable for the treatment you purchased).

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If you pre-pay in advance for a 'Package' (a number of treatments), refunds for whole Packages will not be provided unless required in accordance with the Australian Consumer Law.

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In order for us to provide you with a great service it is fundamental that you provide all information requested in completing consent forms or advising us of any factors that may affect your treatments. You also need to have realistic expectations of the results of treatment. We encourage you to work with your therapist on what you can achieve with your treatment.